RaisingNutrition Training & Course Booking Terms & Conditions
These Terms & Conditions apply when RaisingNutrition Ltd (“the Provider”) delivers training on behalf of another organisation (“the Client”).
1. Definitions
1.1 “Provider” means RaisingNutrition Ltd, registered company in England & Wales (Company Number 14396374)
1.2 “Client” means the organisation commissioning the training.
1.3 “Course” means the training session(s) delivered by the Provider.
1.4 “Booking” means the confirmed date(s) and time(s) agreed for delivery.
2. Client Responsibilities
2.1 Unless otherwise agreed, the Client is responsible for promoting the Course to its stakeholders and ensuring appropriate attendance.
2.2 The Client must provide accurate and timely information regarding the venue, access arrangements, equipment and any other requirements.
2.3 For online Courses, the Client is responsible for distributing joining instructions and ensuring participants have the necessary technology to access the session.
2.4 The Client is responsible for sourcing, booking and funding a suitable venue for the Course unless otherwise agreed.
The venue must:
(a) be fit for purpose and conducive to training delivery;
(b) include functioning audio-visual equipment as specified by the Provider;
(c) provide adequate heating/cooling, lighting and seating;
(d) allow sufficient time for set-up and pack-down;
(e) include refreshments and where agreed, lunch for participants and the trainer;
(f) comply with health and safety and accessibility requirements.
The Provider cannot accept responsibility for delays, disruption or limitations to the Course caused by inadequate venue facilities or arrangements.
If venue conditions prevent delivery of the Course to the expected standard, the Provider reserves the right to shorten, adapt or postpone the session without refund.
3. Cancellation & Rescheduling by the Client
3.1 All cancellations or requests to reschedule must be made in writing. Email is the preferred method of communication and will be accepted as written notice, using the following address: training@raisingnutrition.org (or any other email address notified to the Client for this purpose).
3.2 Cancellation Charges
The following cancellation fees apply:
- More than 21 days before the Course date: No charge.
- 21 to 7 days before the Course date: 50% of the Course fee.
- Less than 7 days before the Course date: 100% of the Course fee.
Cancellation due to insufficient attendees, or any rescheduling request that does not meet the conditions set out in clause 3.4, will be treated as a cancellation by the Client and charged accordingly.
3.3 Rescheduling
- More than 14 days before the Course date: The Provider will reschedule at no cost, subject to availability. Any travel costs incurred by the provider that cannot be rescheduled will be charged to the client e.g. pre-booked train/flight tickets.
- Less than 14 days before the Course date: A rebooking fee of up to 25% may be charged to cover administration and preparation costs, plus any travel costs if already incurred.
3.4 Limit on Rescheduling
Courses may only be rescheduled by the client once. Any rescheduled date must be agreed and confirmed as soon as possible, and in any case must take place within 6 months of the original Course date. Requests to reschedule beyond this period, or a second time, will be treated as a cancellation by the Client and the cancellation charges set out in clause 3.2 will apply.
The Provider may, at its discretion, agree to a further reschedule or an extension beyond 6 months, but is under no obligation to do so.
4. Cancellation or Amendment by the Provider
4.1 The Provider will take all reasonable steps to deliver the Course as scheduled.
4.2 The Provider reserves the right to cancel or amend the Course if delivery is prevented by circumstances beyond its reasonable control, including but not limited to:
- illness of the trainer;
- transport disruption;
- severe weather;
- technical failure;
- emergency situations or force majeure events.
4.3 In such circumstances, the Provider will:
(a) notify the Client as soon as reasonably practicable; and
(b) offer an alternative date for delivery at no additional cost.
4.4 If a suitable alternative cannot be agreed, the Client will be entitled to a full refund of any fees already paid.
4.5 The Provider will not be liable for any additional costs incurred by the Client arising from cancellation or amendment.
4.6 The Provider may substitute the trainer with another suitably qualified individual where necessary, without giving rise to grounds for cancellation or fee reduction.
5. Fees & Payment
5.1 Course fees will be agreed in writing prior to confirmation of the Booking.
5.2 Invoices are payable within 30 days unless otherwise agreed.
5.3 The Provider reserves the right to suspend or refuse future Bookings where invoices remain overdue.
6. Training Materials
6.1 All materials provided by the Provider remain the Provider’s intellectual property unless otherwise stated.
6.2 The Client may distribute materials to Course participants but may not modify, reproduce or share them externally without written consent.
7. Data Protection
7.1 Both parties agree to comply with all applicable data protection legislation, including GDPR.
7.2 The Provider will process only the personal data necessary for the administration and delivery of the Course.
8. Liability
8.1 The Provider’s total liability arising from or in connection with the Course shall not exceed the total amount paid by the Client for that Course.
8.2 The Provider shall not be liable for any indirect or consequential loss, including travel, venue or administrative costs.
8.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
The parties submit to the exclusive jurisdiction of the courts of England and Wales.
10.2 Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information shared before, during or after delivery of the Course, except where disclosure is required by law.
10.3 Recording of Online Sessions
The Course may not be recorded (audio or video) without the Provider’s prior written consent. Where recording is permitted, all participants must be informed before recording begins.
10.4 Hybrid or Multi-Site Delivery (Optional)
For Courses delivered across multiple venues or in hybrid formats, the Client is responsible for ensuring venues, equipment and connectivity are suitable for effective delivery.
10.5 Evaluation & Feedback Data
The Provider may collect participant feedback for quality assurance and service improvement. Feedback will be anonymised unless otherwise agreed with the Client.
10.6 Accessibility & Reasonable Adjustments
Both parties will work together to ensure the Course is accessible. The Client agrees to inform the Provider of any access requirements in advance.
10.7 Health & Safety for In-Person Courses
The Client is responsible for ensuring that the venue complies with health and safety legislation, including safe access, clean facilities and functioning equipment.
10.8 Sub-Contracting
The Provider may engage associate trainers or subcontractors where appropriate. The Provider will ensure that any subcontractor is suitably qualified and briefed.
10.10 Travel & Accommodation Costs
Fees agreed for delivery usually include basic travel costs, unless otherwise stated.
Where travel costs are to be covered separately by the Client e.g. if delivery requires long-distance travel or overnight accommodation for the Provider’s trainer(s), costs will be agreed in advance and invoiced separately where applicable (unless agreed otherwise).